Supported Independent Living
Shared or individual homes with the right level of daily support.
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Plan supports
Support Coordination
Someone in your corner to make sense of the plan, find the right providers and sort things out when they go sideways.
Support Coordinator Meeting with Participant
Introduction
What this support actually looks like
A support coordinator helps you turn a plan document into supports that actually run. That means explaining what each budget covers, finding providers with real capacity, setting up service agreements and following up when something is not working.
We work with you, not around you. You choose the providers; we do the ringing around, the comparing and the chasing. If you would rather learn to do it yourself, we will teach you that instead — the goal is for you to need us less.
Who this may suit
- You have just received your first NDIS plan
- Your plan has changed and you are not sure what it now covers
- You are juggling several providers and it has become confusing
- A provider is not delivering what was agreed
- You are preparing for a plan review and want it to go well
What is included
What support can include
Support is built from these elements in whatever combination suits you. Nothing here is compulsory.
Understanding your plan
A plain-English walk-through of every budget and what it can pay for.
Finding providers
Options with real capacity, compared honestly — including our competitors.
Service agreements
Reviewing what you are signing before you sign it.
Coordinating the team
Keeping providers, health professionals and family talking to each other.
Sorting out problems
Stepping in when a service is not delivering.
Plan reviews
Evidence, reports and preparation so the review reflects reality.
Support Coordination — In the Community
In practice
Example activities
Real examples of how participants use this support week to week.
- A two-hour first session mapping your plan against your goals
- A shortlist of three therapy providers with waitlists and rates compared
- Chairing a meeting between your OT, your SIL house and your family
- A written report and evidence pack ahead of your plan review
How it works
From first call to first shift
The same four steps for every service, so you always know where things are up to.
01
Get in touch
Call us or send the request form. We will ask what you need and check we can deliver it.
02
Meet and plan
A home visit to talk through routines, preferences and worker matching.
03
Agree the detail
A written service agreement with days, hours, rates and who your contact is.
04
Start and review
Support begins, with check-ins at two and six weeks to adjust anything.
Benefits
Why participants stay with us
Independent advice
We will refer you elsewhere when another provider is the better fit.
Fast response
One business day, and sooner when something is urgent.
Builds your capacity
We show you the how, not just do it for you.
Review-ready records
Evidence gathered as you go, not scrambled at the end.
Questions
About support coordination
No. It is funded under Capacity Building and has to be included specifically. If it is not in your plan and you think you need it, we can help you build the case for your next review.
Yes, and most of our coordination participants do. Coordination is deliberately kept separate from service delivery so the advice you get is genuinely independent.
Plan management handles the money — paying invoices and tracking budgets. Support coordination handles the supports — finding them, setting them up and keeping them working. Many participants have both, from different organisations.
Related supports
Often used alongside this
Ready to talk about your support?
Tell us a little about what you need and we will call you back within one business day. No obligation, no pressure, and nothing locked in until you are ready.