Core supports
Transport Assistance
Reliable travel to work, study, appointments and social plans — plus support to build the confidence to travel independently if that is your goal.
Introduction
What this support actually looks like
Transport is the support that quietly unlocks everything else. If getting there is unreliable, the appointment gets missed, the shift gets dropped and the invitation stops coming.
We provide door-to-door travel with a support worker, and we also do travel training — practising a route until you can do it on your own. Plenty of participants start with the first and move to the second.
Who this may suit
- Public transport is not accessible on your route
- You need support during the journey, not just at either end
- Appointments are spread across Sydney and hard to link up
- You want to learn a route so you can travel independently
- You need reliable travel to a job or a course
What is included
What support can include
Support is built from these elements in whatever combination suits you. Nothing here is compulsory.
Door-to-door travel
In a worker's insured vehicle or a modified vehicle where needed.
Travel training
Practising a route with support until you can do it alone.
Regular scheduled runs
Standing bookings for work, study or recurring appointments.
Appointment support
Waiting with you and travelling home afterwards.
Group transport
Shared travel to group activities where it suits everyone.
Accessible vehicles
Wheelchair-accessible transport arranged where required.
In practice
Example activities
Real examples of how participants use this support week to week.
- A standing Tuesday run to a hydrotherapy appointment in Westmead
- Six weeks of travel training on the T1 line to Central
- Transport to a Saturday shift and home again afterwards
- Getting to a specialist appointment on the other side of the city
How it works
From first call to first shift
The same four steps for every service, so you always know where things are up to.
Get in touch
Call us or send the request form. We will ask what you need and check we can deliver it.
Meet and plan
A home visit to talk through routines, preferences and worker matching.
Agree the detail
A written service agreement with days, hours, rates and who your contact is.
Start and review
Support begins, with check-ins at two and six weeks to adjust anything.
Benefits
Why participants stay with us
Punctual and consistent
The same worker, the same vehicle, a time you can plan around.
Independence focused
Travel training is the goal wherever it is realistic.
Accessible options
Modified vehicles arranged when standard transport will not do.
Coordinated with other supports
Travel booked alongside the support at the other end.
Questions
About transport assistance
Transport funding varies. Some plans include a recurring transport allowance, others fund the worker's time during travel under core supports. We will check your plan and explain exactly what it covers before we start.
We have access to modified vehicles across our Sydney regions. Availability varies by area, so please tell us what you need at enquiry so we can confirm rather than guess.
Often yes, subject to your insurance covering additional drivers and the worker holding the right licence class. We will check both before the first shift.
Related supports
Often used alongside this
Ready to talk about your support?
Tell us a little about what you need and we will call you back within one business day. No obligation, no pressure, and nothing locked in until you are ready.